Account Deletion

Zarte is a mobile app published by Avkan LLC. This page documents how to request deletion of your Zarte account and the personal data associated with it. Use the steps below to submit a deletion request. We complete deletions within 30 days of receiving a valid request.

In this initial release, deletion is handled by email. Send an email from the address associated with your Zarte account to the privacy address shown at the bottom of this page. Include this information so we can verify and process your request:

• Subject line: Delete my account
• Body: your registered email address (must match the sender address for verification)
• Optional: any additional details you want us to know

When we process your deletion request, the following data is permanently removed from our systems:

• Your account record (email, name, sign-in credentials)
• Your scan history (barcodes, receipts, menus, produce items)
• Your pantry items and shopping list
• Your saved goals, preferences, and personalization settings
• Uploaded images (receipts, menus, produce photos) held in our storage backend
• Any cached AI analysis results tied to your account

A small amount of non-personal data may be retained after deletion for legitimate operational reasons. This data cannot be used to identify you individually:

• Anonymized crash reports and error events (Sentry), retained up to 90 days per our provider's default configuration. Used only to diagnose bugs.
• Aggregated, non-personal usage statistics (e.g., total scans per day across all users). No individual account can be reconstructed from these aggregates.
• Transactional records for any paid subscriptions, retained as required by US tax and audit law. This category does not apply to the free tier, so if you were not a paid subscriber, no transactional records exist.

After we receive your deletion request, we will:

• Confirm receipt of your request within 7 days.
• Complete deletion of your account and associated data within 30 days.
• Send a final confirmation email when deletion is complete.

For the full policy on how we collect, use, and share your data, see our Privacy Policy at zarte.app/privacy. For general terms of use, see zarte.app/terms.

If you have questions about the deletion process before submitting a request, or want to confirm that a previous request was processed, use the privacy contact below.